Citing concerns about coronavirus in a new national survey, 72% of U.S. consumers say they have dramatically changed their use of traditional healthcare services, with many delaying in-person care and embracing virtual care.

According to a survey by the Alliance of Community Health Plans (ACHP), 58% of respondents cite their doctor as the most trusted source of information about the virus, but only 31% feel “comfortable” visiting their doctor’s office.

Significant changes in attitudes and behavior toward standard healthcare services include:

  • 41% have delayed healthcare services
  • 42% feel uncomfortable going to a hospital for any medical treatment
  • 45% feel uncomfortable using an urgent care or walk-in clinic
  • 38% intend to delay future care, treatment, and procedures

Ceci Connolly, president and CEO of ACHP, said in a statement: “The pandemic has put consumers in a healthcare tailspin: They want to be tested for COVID-19, and for that, they rank their doctor’s office as the place they would feel most comfortable.

“However, for all other healthcare services and treatment, consumers want to delay visiting healthcare facilities altogether. As a result, we see a healthcare industry, already stretched due to coronavirus itself, struggling to provide care and coverage.”

For more on the survey, click here.

 

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