PSE&G, New Jersey’s largest utility, has been recognized by PA Consulting as the recipient of the 2021 ReliabilityOne Award for Outstanding Reliability Performance in the Mid-Atlantic Metropolitan Service Area.  

ReliabilityOne Awards are given annually to utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers. This is the 20th straight year that PSE&G has been recognized with this award. 

PSE&G has made significant infrastructure, technology and clean energy investments, including $1.7 billion in electric infrastructure programs from June 2020 to June 2021. The investments have strengthened the system so that fewer customers experience outages and, when they do occur, the duration is shorter, especially during extreme weather. 

“We’re very proud of this 20-year milestone and our record of providing outstanding reliability to our customers, particularly throughout the pandemic. We thank our employees for living our core values each and every day,” said Jack Bridges, PSE&G vice president Electric Operations. 

“The ReliabilityOne awards also give us an opportunity to raise awareness about PSEG’s Powering Progress vision – a future in which people use less energy, that energy is cleaner and delivered more reliably than ever,” Bridges said. 

All utilities operating dense electric delivery networks in North America are eligible for consideration for the ReliabilityOne Award. There are eight metropolitan service regional awards including Northeast, Mid-Atlantic, Midwest, Plains, Mountains, West, Southeast, and Southwest. The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. 

After provisional recipients are selected, each company undergoes a certification process which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company’s reliability results. 

“For 21 years, the ReliabilityOne Awards have highlighted outstanding electric utility providers who are focused on resiliently building a more positive future for their customers,” said Gregg Edeson, PA Consulting’s ReliabilityOne Program Director. “We are pleased to name PSE&G as an industry leader for delivering outstanding service and restoration efforts while balancing customer needs and optimizing investments.”